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| Quality Policy |
Sawen recognizes, the importance of environmental protection and is committed to operating its business responsibly and in compliance with all legal requirements relating to environmental management consultancy including turnkey services of pollution control systems and associated services. In the delivery of environmental consultancy services & awareness, we will continue to provide customers/ clients with a high quality product and service. To this end we have established, effectively operate and maintain; a quality management system based on the requirements of ISO 9001: 2008.
It is our policy to ensure our products and services are provided in accordance with customers/ clients specified requirements, regulatory standards, safety requirements, and to meet given timescales, ensuring that our level of service consistently meets, or where possible exceeds, our customers/ clients expectations and requirements. It is the Organisation’s declared policy to operate with and maintain good relations with all regulatory bodies.
The overall objectives of the Company are:
• To achieve an efficient protocol of company operation and to demonstrate the company’s commitment and strive for quality, by way of objective evidence, to external and internal auditing authorities like QCI, NABL & SPCB, and more importantly our customers/clients.
• Systematically integrate safeguards and security into management and work practices at all levels, so that our company activities are accomplished in a safe and secure manner.
• Apply practices and control technologies that minimize pollution to an acceptable level, prevent pollution through reuse, recycling and reduction.
• Ensure prompt actions are taken to situations endangering employees, customers, the general public and the environment as a result of our activities.
• Ensure continuous quality improvement in our activities to prevent pollution of air, land and water.
• To ensure that all staff are suitably competent, well trained and well informed through in house & external training.
• To reduce customer complaints and to come out of each complaint situation with strengthened relationship with our client/ customer. To actively seek the views of our customers/ clients and use this as basis for improvement for customer satisfaction.
Key Performance Indicators are established to measure the critical areas which are essential for the success of the company. These are subject to review to ensure that the KPI targets are met and objectives for improvement set.
Our Quality Management System will help us to attain the above.
The success of this policy can only be achieved through the commitment and loyalty of everyone for clean & green environment-the motto, regardless of the duties he or she performs.
Through mutual respect, personal pride and teamwork, we will strive for excellence, continually improving our services and processes.
We will work to the best at what we do, in every phase of our business, at every level.
We hope to become an excellent company in the eyes of both of our customer/ clients, auditing bodies and employees.
Chairman Cum Managing Director |
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